REFUND AND RETURNS POLICY OF FANNCITE
Effective Date: January 2, 2025
Last Revised: January 2, 2025
Introduction
At FANNCITE, we strive to provide our customers with the best possible products and services. If you are not completely satisfied with your purchase, we offer a clear and easy-to-follow return and refund policy to ensure a hassle-free experience.
This Refund and Returns Policy outlines the conditions under which you may return or exchange items, and how we process refunds. By making a purchase from FANNCITE, you agree to the terms and conditions stated in this policy.
Eligibility for Returns
To be eligible for a return or exchange, the following conditions must be met:
- Return Window: You may return items within 30 days from the date of purchase.
- Condition of Items: Products must be in their original, unused, and undamaged condition with all tags, packaging, and accessories included.
- Proof of Purchase: A receipt or proof of purchase is required to process the return.
- Non-Returnable Items: Certain items, such as personalized products, clearance sales, or final sale items, may not be eligible for return.
Return Process
To initiate a return, follow these steps:
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Contact Customer Support: Reach out to our customer service team at info@fanncite.com or call us at (801) 479-9417 to request a return authorization. Include details such as your order number, the item(s) being returned, and the reason for the return.
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Return Authorization: Once we approve your return, you will receive a return authorization code and instructions on how to send back the product.
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Packaging: Pack the product securely in the original packaging, ensuring it is in the same condition as when you received it.
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Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part.
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Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If everything checks out, we will process your refund or exchange.
Refund Process
Refunds are typically processed within 7-10 business days after we receive your returned item. We will refund the original purchase price of the product to your original payment method. Please note that shipping costs are non-refundable, except in cases where we are at fault.
Exchanges
If you prefer to exchange an item instead of receiving a refund, we will assist you with the exchange process. Depending on stock availability, we will replace the item with the same product or an alternative of your choice.
Defective or Damaged Products
If you receive a defective or damaged item, please contact our customer support team immediately. In such cases, we will cover the return shipping costs and process a full refund or replacement as soon as we receive the returned product.
International Returns
For international orders, the return process is similar to domestic returns; however, return shipping and any applicable customs duties are the responsibility of the customer. Please contact our customer service team for assistance with international returns.
Non-Refundable Items
Certain products are not eligible for returns or refunds, including:
- Personalized or custom-made products
- Digital products or downloadable content
- Gift cards or certificates
- Opened or used hygiene products, such as toiletries
Policy Updates
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend checking this page periodically for any changes.
Contact Information
If you have any questions about this policy or need assistance with a return or refund, please contact us:
- FANNCITE
- Hotline: (801) 479-9417
- Address: 5825 Cedar Ln, Ogden, Utah
- Email: info@fanncite.com